COOKIE POLICY

1. Introduction

Eventila Technologies Private Limited and Spyne AI Inc. (together, "Spyne", "we", "us", or "our") operate the www.spyne.ai website, the Converse AI automated calling agent platform, the Spyne mobile application, and all associated tools and APIs (collectively, the "Services").
 

This Cookie Policy explains what cookies and similar tracking technologies are, how Spyne and our third-party partners use them across the Services, and the choices available to you. This policy forms part of the broader legal framework described in our Terms of Service available at https://www.spyne.ai/terms-service, and should be read alongside our Privacy Policy at https://www.spyne.ai/privacy and, where applicable, our Data Processing Addendum at https://www.spyne.ai/legal/dpa.

By continuing to access or use the Services, you acknowledge that you have read and understood this Cookie Policy. Where your consent is required by applicable law (for example, under the EU ePrivacy Directive, the GDPR, or the Digital Personal Data Protection Act, 2023), we will request your consent separately before setting non-essential cookies.

2. What Are Cookies and Tracking Technologies?

Cookies are small text files placed on your browser or device when you visit a website or use an application. They allow the service to recognise your device and remember certain information about your visit. In addition to standard browser cookies, Spyne and our partners may use the following tracking technologies:

• Web beacons (tracking pixels) — transparent image files embedded in web pages or emails that register when content is loaded or a link is clicked.
• HTML5 local storage and session storage — browser-based storage used to hold data on your device, distinct from cookie storage.
• Software Development Kit (SDK) trackers — code embedded in the Spyne mobile application (available on iOS and Android) that collects usage, performance, and interaction data.
• Call analytics and telephony diagnostics — session-level technical data collected by the Converse AI platform to monitor call quality, duration, routing, and performance of the voice AI.
• Device fingerprinting — a probabilistic technique that combines device attributes (browser type, operating system, screen resolution, installed fonts) to generate a device identifier without storing a traditional cookie.
• Third-party JavaScript tags — scripts loaded from advertising, analytics, CRM, and social media platforms that may independently collect data about your activity on and off the Services.

3. How Spyne Uses Cookies

We use cookies and similar technologies across the Services for the following purposes:

3.1 Strictly Necessary

These cookies are essential for the Services to function. Without them, core features — including logging in to the Spyne platform, managing your dealership workspace in the Image Studio, and maintaining secure sessions — cannot operate. Because these cookies are technically required, they cannot be disabled, and no consent is required to set them.
 

Examples: session authentication tokens; CSRF (cross-site request forgery) protection tokens; load-balancing cookies that route your requests to the correct server; and fraud prevention signals.